Kommo

Process requests from customers, create transactions and conduct them in stages until payment is received, complete the tasks that the CRM sets and set the tasks yourself. Manage sales, set plans, track managers' KPIs and sales funnel conversion. Automate, simplify and speed up the work of employees.

IP-telephony

Call from CRM by click from anywhere in the world, wherever there is Internet. Listen to recordings of conversations and monitor the quality of service. Communicate with customers from a landline phone, computer, tablet or mobile phone. Use multi-channel numbers and don't lose a single call.

Email

Receive mail in CRM, correspond with customers, send commercial offers, use Email templates to speed up communication. Create deals from emails and read all correspondence with the client in his transaction. Connect different mailboxes and don't lose customers.

Inter Press

Setting up Kommo (formerly amoCRM) for 11 branches of language schools

Task:

The company had already implemented a system for managing the training center, but there was no way to control the sales funnel, it was difficult to understand what was happening with sales in each of the branches.

Decision:

Kommo (formerly amoCRM) was implemented, IP telephony, Instagram and WhatsApp were connected, it became clear how many applications were received by each branch and how sales managers processed them, how many they sold and how much they lost. We have integrated with the current CRM system, as a result, each student who has signed a contract is automatically created in CRM, where the payment is further determined in groups and controlled. The managers of the Inter Press center liked working at amoCRM so much that it was decided to introduce amoCRM to other companies: the Dance Studio Unidance, the Virtuoso Music School, the Inter Travel agency and the Inter Kids Center

Shonbay School

Setting up a sales funnel through autowebinars

Task:

We have already tried to automate sales through webinars, but faced the difficulties of integrations, we had to do a lot manually.

Decision:

We implemented Kommo (formerly amoCRM), integrated it with websites through our amoConnect module to distribute applications to more than 20 sales managers. We set up automatic notifications about the webinar via SMS and car calls, which increased the reach to webinars by 10-15%, recorded the webinar and turned on the daily replay through the Bizon365 service. To see who was at the webinar, who watched it to the end and who submitted a request, we set up synchronization of the statuses of Bizon365 visitors with amoCRM. Every day avtovoronka processes 2000 - 3000 applications for the webinar, more than 60% reach the webinar and 25% - 30% go to the sales department.

MSB SMM School

Sale of online courses, autopayments

Task:

Organize the sale of online lessons uploaded to the Get Course service, configure the transfer of statuses for the formation of new orders and payments in Kommo (formerly amoCRM).

Decision:

We collected the entire customer base that has accumulated over the years and developed a funnel in amoCRM to work with this base. We have set up automatic mailing lists and stages for the work of managers. We have enabled the integration of amoCRM with Get Course so that the orders that were generated in Get Course fall into amoCRM and the current transaction changes the status to the "Order formed" stage, and if the customer has paid for the order, the transaction changes the status to "Order paid". The sales process has become automated. We connected IP telephony, which made it possible to hire sales managers from anywhere in the world and monitor their work.

Rich Bro

Avtovebinars, working with the customer base

Task:

For many years of work, the customer base has accumulated more than 20,000 contacts with whom active work was not carried out. They were sold through webinars and master classes, many actions had to be done manually.

Decision:

Restarted Kommo (formerly amoCRM), configured funnels to work with the customer base. We made automatic mailings, notifications about webinars, set up synchronization of webinar visitors with amoCRM, turned on auto-webinars that repeat several times a week. We connected WhatsApp and IP telephony in amoCRM to record all sales managers' communications with customers. We have implemented several levels of sales in amoCRM so that after a customer has purchased one of the products, they can sell the next product to the customer, then the next, etc. The internal sales processes at amoCRM have been put in order.

Level Up

Setting up Kommo (formerly amoCRM) for Sales departments

Task:

The main task in the company was to digitize sales so that it was clear which actions lead to the result. It was also necessary to divide all applications into 5 branches.

Decision:

We set up two-level sales funnels in amoCRM, which allowed us to divide the responsibilities of employees for processing all applications. We have connected IP telephony in all branches so that sales managers can receive calls in each branch and transfer calls if necessary. We have set up integration with the current CRM system, to which the student is automatically transferred immediately after the completion of the sale and execution of the contract. To communicate with customers via social networks, we connected integration with WhatsApp and Instagram to amoCRM. Also, a chatbot was installed on the site, which additionally collects applications from the site, asks questions and fills out a transaction card in CRM.